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Rodney Blake III

@rodneyblakeiii

IT support professional who supported enterprise users at TEKsystems / T. Rowe Price and documented troubleshooting procedures for Service Desk teams.

United States

Message

At TEKsystems / T. Rowe Price, I delivered Tier 1 and Tier 2 remote and onsite support for enterprise users, managed ServiceNow incident tickets, and supported desktop, laptop, and virtual machine deployments.

I also supported Windows 10 deployments, device refreshes, and SCCM imaging, and created troubleshooting documentation and knowledge base articles. My experience includes hardware and software support at Powertek Corporation / NIST, Worldwide Tech Services, and Keidotech.

Experience

Work history, roles, and key accomplishments

Office Manager

Aqua Pool Service

Apr 2025 - Dec 2025 (8 months)

Managed payroll, billing, scheduling, onboarding, and office operations in a fast-paced environment. Maintained professional communication with customers and staff while resolving issues efficiently.

Payroll Billing Scheduling Onboarding Office Operations Client Communication Issue Resolution

Desktop Technician II

TEKsystems / T. Rowe Price

May 2021 - Mar 2024 (2 years 10 months)

Delivered Tier 1 and Tier 2 remote and onsite technical support for enterprise users in a high-volume Service Desk environment. Managed incident tickets in ServiceNow while maintaining SLA compliance and high customer satisfaction.

Windows 10 Technician

TEKsystems / T. Rowe Price

Dec 2020 - Jan 2021 (1 month)

Supported enterprise Windows 10 deployment initiatives across desktops, laptops, and virtual environments. Verified SCCM deployments, resolved upgrade failures, and re-imaged devices as needed.

Windows 10 SCCM Deployment Imaging Troubleshooting Service Desk Data Backup

IT Support Specialist

Powertek Corporation / NIST

Apr 2019 - Sep 2020 (1 year 5 months)

Provided Tier 1 and Tier 2 support for hardware, software, and operating system issues. Troubleshot and repaired desktops, laptops, printers, and related IT equipment.

hardware troubleshooting Software Troubleshooting Operating System Desktop Computers Laptops Printers Incident Management ServiceNow Windows 10 Migration Technical Documentation

Hardware Engineer

Worldwide Tech Services

Jul 2018 - Apr 2019 (9 months)

Performed break-fix repairs and troubleshooting for desktops, laptops, and peripheral devices. Managed service calls, tracked repair progress, and maintained inventory for replacement equipment.

Break Fix hardware troubleshooting Desktop Computers Laptops Peripherals Service Calls Inventory Management Customer Service SLA Management

Desktop Support Technician

Keidotech

Mar 2017 - Jun 2018 (1 year 3 months)

Installed, configured, and supported desktop hardware, printers, and software applications. Troubleshot networking, software, and device connectivity issues for end users.

Desktop Hardware Printers Software Installation Configuration Networking Troubleshooting Ticketing Systems Customer Satisfaction