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rocio debloc

@rociodebloc

Customer Success Manager at HK-International Dropshipping Store, leading a 15-person team across international e-commerce operations.

Argentina

Message

At HK-International Dropshipping Store, I lead a 15-person team across customer service operations, manage escalations, and monitor metrics to address volume spikes. I also analyze recurring incidents and propose solutions to management.

I manage refunds and disputes across Shopify, Merchanto, and PayPal, and handle Trustpilot reviews. I publish and optimize listings across Shopify and Amazon, and prepare performance reports in Google Sheets.

Experience

Work history, roles, and key accomplishments

Current

Team Leader / Customer Success Manager

Current

HK-International Dropshipping Store

Jan 2023 - Present (3 years 9 months)

Lead a 15-person team, manage schedules, performance, and escalations. Monitor customer service metrics, analyze root causes, and validate refunds and disputes on Shopify, Merchanto, and PayPal.

Team Leadership Customer Service Shopify Amazon PayPal Merchanto Trustpilot Google Sheets KPI Analysis Conflict Management

TikTok Shop & Customer Service Manager

Quotidien – E-commerce Mexico

Jan 2023 - Dec 2024 (1 year 11 months)

Managed multichannel customer service during the initial stage of the business. Uploaded and optimized products on Shopify, Amazon, Mercado Libre, Liverpool, and Coppel, and owned the TikTok Shop area including product uploads, pricing, and creator campaigns.