Morena Fernandez
@morenafernandez
I improve customer operations, validate healthcare products, and drive market expansion for growing businesses.
ArgentinaWhat I'm looking for
At Easy Kinesiology, I manage end-to-end customer experience operations across e-commerce, fulfillment, logistics, refunds, and complex support cases. I connect customers, warehouse partners, and internal teams to resolve shipping, inventory, and operational challenges.
I lead market research for expansion into Argentina, including demand, pricing, distribution, competitive positioning, and ANMAT regulatory requirements. I also build relationships with hospitals, kinesiology departments, healthcare professionals, and rehabilitation centers to coordinate product testing, collect clinical feedback, and support commercialization.
My background also includes digital marketing, language instruction, translation, sales, store management, and customer service. I work fluently in English and Spanish and bring a practical, relationship-focused approach to cross-functional projects.
Experience
Work history, roles, and key accomplishments
Customer Experience Specialist
Easy Kinesiology
Oct 2025 - Present (10 months)
Managed end-to-end customer experience operations, including high-volume inquiries, refunds, and complex support cases. Coordinated order fulfillment and logistics, conducted customer interviews, and led market research for expansion into Argentina.
Language Instructor
Preply/Subaru New Jersey
Jan 2022 - Dec 2025 (3 years 11 months)
Conducted personalized English classes for international students, designing programs tailored to communication and professional goals. Used digital tools like Zoom and Google Meet for interactive learning.
Receptionist & Translator
Carpathia Turismo
Jan 2020 - Dec 2022 (2 years 11 months)
Assisted international guests in English and Spanish, managed calls, scheduling, and internal coordination. Handled social media using Canva and editing tools.
Sales & Store Manager
Lupita
Jan 2016 - Dec 2019 (3 years 11 months)
Managed sales operations and customer service, supervised staff, and handled inventory and suppliers. Managed cash register and daily reporting.
Education
Degrees, certifications, and relevant coursework
Escuela Inglesa del Norte
English Language Certificate, English
Grade: C1/C2
Completed English language studies at Escuela Inglesa del Norte, achieving C1/C2 proficiency.
Colegio Marcos Sastre
High School Diploma, Economics
Earned a High School Degree in Economics from Colegio Marcos Sastre.
Tech stack
Software and tools used professionally
Availability
Location
ArgentinaAuthorized to work in
Job categories
Skills
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