@robynsmith
I deliver compassionate direct support and high-volume customer service across phone, chat, and email.
United StatesI've provided compassionate, person-centered care at Access Family & Friends, supporting elderly individuals and adults with developmental and physical disabilities with daily living, mobility, life skills, and community engagement.
At Amazon, I supported customers by phone, chat, and email for orders, deliveries, returns, refunds, and account inquiries. I resolve concerns with empathy and accuracy, manage high interaction volumes, and collaborate with teams on complex issues.
Work history, roles, and key accomplishments
Access Family & Friends Management
Jun 2016 - Nov 2021 (5 years 5 months)
Provided compassionate, person-centered care and support to elderly individuals and adults with developmental and physical disabilities. Assisted with daily living activities, encouraged independence, and maintained a safe environment.
Provided exceptional customer support through phone, chat, and email, assisting with orders, deliveries, returns, refunds, and account inquiries. Resolved concerns efficiently and documented interactions using internal systems.
Degrees, certifications, and relevant coursework
Certificate of Completion, Hair Design
2018 - 2019
Completed a certificate program in hair design.
High School Diploma, General Studies
2011 - 2015
Earned a High School Diploma with a focus on General Studies.
Software and tools used professionally
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