Rob User

Managed the entire patient referral process while ensuring strict compliance with HIPAA guidelines. Skilled at working across EPIC, electronic health record systems, and insurance portals simultaneously for fast, accurate data entry and authorization tracking.

First point of contact in the ER, delivering superb customer service and demonstrated conflict resolution and de-escalation skills. Utilized multiple software systems to verify insurance and process registrations, troubleshooting access and entry errors to maintain efficiency.

Delivered exceptional customer service while managing provider calendars, leveraging scheduling systems to schedule, reschedule and resolve patient appointment inquiries. Operated and troubleshot office technology including multi-line phone systems, copiers, scanners and fax machines.

Coordinated patient scheduling, optimizing appointment flow and ensuring timely service delivery. Managed electronic health records, maintaining accuracy and confidentiality of patient information.

Completed high school education.

Activities and societies: Honor Roll [2009]

Attended university and made the Honor Roll in 2009.