Open to opportunities

Robin User

@robinuser5

Seasoned billing and collections specialist with 8 years' experience delivering accurate accounts and strong client relationships.

United States

Message

What I'm looking for

I seek a stable role in billing/collections with growth potential, collaborative culture, clear processes, and opportunities to improve revenue and efficiencies.

I am a billing and collections specialist with eight years of hands-on experience posting insurance payments, reconciling accounts, and resolving delinquent balances. I consistently meet productivity and quality standards while improving processes and maintaining accurate records.

I've led success consulting for remote dental practices—managing daily posting, claims, appeals, and team communication—and previously coordinated collections and scheduling for dental offices, ensuring timely payment posting and balanced reports.

As an owner/operator of a local beverage business and an Amazon Hub partner, I bring customer-service focus, attention to detail, leadership, and a problem-solving mindset to every role.

Experience

Work history, roles, and key accomplishments

Current

Billing and Collections Specialist

Current

Amazon

Mar 2024 - Present (1 year 8 months)

Receive, scan, sort and load packages into delivery vehicles and complete disruption and return processes to ensure same-day delivery and accurate handling of exceptions.

Package handling Delivery Operations Exception Management Communication Time Management Attention To Detail

Current

Owner/Operator

Current

Halo Tea and Coffee Bar

Jun 2021 - Present (4 years 5 months)

Founded and operated a local beverage shop, handling product development, marketing, payroll, employee training and regulatory compliance to run daily operations.

Small Business Management Product Development Marketing Payroll Staff Training Customer Service

Lead Success Consultant

eAssist Dental Solutions

Jul 2023 - Aug 2024 (1 year 1 month)

Posted dental insurance payments, balanced patient ledgers, submitted claims and appeals, and led weekly office meetings to resolve issues and improve claims processing efficiency.

Insurance Posting Claims Processing Appeals Reporting Team Coordination Remote Collaboration Records Management

Accounts Receivable Specialist

Preferred Family Healthcare

Mar 2019 - Aug 2020 (1 year 5 months)

Posted Medicaid and state payments to patient ledgers, processed AR reports, reconciled accounts and corrected errors to ensure balanced receivables.

Accounts Receivable Reporting Data Entry

Scheduling/Collections Coordinator

Kirksville Dental Group

Jun 2012 - Mar 2019 (6 years 9 months)

Posted insurance payments, verified policies, scheduled patients, managed delinquent accounts and prepared collection documentation to recover outstanding balances.

Insurance Posting Patient Scheduling Collections Payment Posting Compliance