Open to opportunities

Robin Gray

@robinkgray

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Telecommunications operations leader driving provisioning efficiency and cost savings.

United States

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What I'm looking for

I seek remote telecom/broadband provisioning or network operations roles focused on process optimization, cross-carrier coordination, and automation growth.

I am an accomplished telecommunications and network operations professional with 10+ years delivering broadband service provisioning, carrier coordination, and operational improvements. I drive measurable results in SLA compliance, installation throughput, and cost optimization.

At Altice USA I managed end-to-end provisioning across 30+ service areas, oversaw 200+ monthly installations while maintaining 98% SLA compliance, and led process improvements that reduced delivery delays by 35% and delivered $10K+ in monthly savings. I continually apply data analysis and advanced Excel dashboards to identify bottlenecks and guide cross-functional remediation.

I bring deep technical platform experience (Salesforce, Oracle, CableData, NetWin, AMDOCS, CSG-ACSR), hands-on automation skills (AutoHotkey, expanding Python and SQL knowledge), and a track record of building operational documentation, training, and scalable workflows to support remote-friendly teams.

Experience

Work history, roles, and key accomplishments

Senior Operations Coordinator

Altice USA

Mar 2019 - Jun 2025 (6 years 3 months)

Managed end-to-end provisioning workflows for voice, data, video, and internet across 30+ service areas, overseeing 200+ monthly installations and achieving 98% SLA compliance while driving process improvements that reduced delivery delays by 35% and produced $10K+ monthly savings.

FTTH Coordination SLA Management Carrier Coordination Salesforce Process Optimization Vendor Management

Office Manager / IT Administrator

Texas Mirrors & Doors

May 2018 - Mar 2019 (10 months)

Managed office operations including hiring, payroll, billing, and vendor coordination while upgrading and administering office IT infrastructure and ensuring FCC and PCI DSS compliance.

Office Operations IT Administration Network Management Payroll Procurement FCC PCI DSS User Support

Telecom Number Portability Specialist

Mediacom Communications

Mar 2012 - Apr 2018 (6 years 1 month)

Launched and operated an LNP department handling complex porting for enterprise customers, coordinating LOAs/FOCs/CSRs across carriers and reducing porting delays through process controls and escalation workflows.

Carrier Coordination NPAC Management Porting Escalation Management Troubleshooting

DMCA Enforcement Agent

Mediacom Communications

May 2009 - Mar 2012 (2 years 10 months)

Established a DMCA enforcement function, managing copyright infringement cases and implementing an AutoHotkey automation that cut processing time by 53% while ensuring compliance with DMCA procedures.

Case Management IP Timestamp Investigation AutoHotKey Process Automation Compliance Reporting

Tier II Internet Tech Support

Mediacom Communications

Jun 2002 - May 2009 (6 years 11 months)

Provided Tier II technical escalation support for broadband services, troubleshooting provisioning, modem configuration, and network connectivity while contributing to process improvements and support documentation.

Broadband Troubleshooting DSL Cable Technologies Configuration Management Technical Documentation Escalations

Education

Degrees, certifications, and relevant coursework

Unknown Institution (Associate in progress)

Associate of Applied Science, AI Software Engineering

Currently pursuing an Associate of Applied Science in AI Software Engineering with coursework in Python and SQL to expand automation and data-driven operations skills.

Accenture Digital Skills Platform

Certificate, Digital Skills

Completed digital skills certifications including Web Analytics and Digital Marketing to enhance digital analytics and marketing fundamentals.

Jones International / NCTI

Professional Training Certificate, Telecommunications

Completed telecommunications training covering operations center tech support, high speed data, broadband technology, and DSL installation fundamentals.