Open to opportunities

Navneet Kumar

@navneetkumar2

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Healthcare operations leader optimizing clinical services, compliance, and patient experience.

India

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What I'm looking for

I seek operational leadership roles where I can improve patient experience, optimize workflows, ensure compliance, and lead multidisciplinary teams to deliver efficient, high-quality care.

I am a healthcare operations leader with 9+ years managing hospital operations, dialysis centers, and assisted living facilities, focused on clinical coordination, patient flow optimization, workforce planning, and quality governance. I have led multidisciplinary teams of up to 60 staff, implemented SOP-driven frameworks, and driven measurable improvements in service response times and throughput.

My track record includes managing high-volume OPD and dialysis operations, strengthening regulatory compliance and infection-control standards, and improving operational efficiency through process optimization and Six Sigma principles. I seek to bring structured operational leadership and data-informed decision-making to scale patient-centered services and maintain high-quality healthcare delivery.

Experience

Work history, roles, and key accomplishments

Duty Manager - Operations

Antara Assisted Care Services Ltd.

Sep 2022 - Jan 2024 (1 year 4 months)

Directed daily operations of a premium assisted living facility for 80–120 residents, led 40–60 staff, implemented SOP improvements that reduced service response times by 15–20%, and strengthened compliance and quality governance.

Healthcare Operations SOP Development Facility Management Quality Assurance Patient Experience

Center Manager - Dialysis

DCDC Kidney Care

Jan 2020 - Aug 2022 (2 years 7 months)

Managed a high-volume dialysis center serving 60–100 patients daily, supervised 25–40 staff, optimized workflows to improve patient throughput, and maintained regulatory and infection-control compliance.

Dialysis Operations Clinical Coordination Staff Supervision Vendor Management Regulatory Compliance

Hospital Manager - Operations

Shri Ram Hospital & Research Center Pvt. Ltd.

Apr 2017 - Jul 2018 (1 year 3 months)

Oversaw hospital operations including OPD services handling 150–250 daily visits, coordinated cross-departmental workflows, managed records and billing coordination, and supported quality improvement initiatives.

Hospital Administration Workflow Management Medical Records Billing Coordination Quality Improvement Stakeholder Management

Medical Coordinator - Patient Services

Shri Ram Hospital & Research Center Pvt. Ltd.

Sep 2014 - Mar 2017 (2 years 6 months)

Coordinated patient admissions, appointment scheduling, and medical documentation, acted as liaison between patients, clinicians, and administration to support daily hospital operations.

Patient Coordination Admissions Appointments Medical Documentation Clinical Liaison Administrative Support Customer Service Communication