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Roberto Oliveira

@robertooliveira1

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Systems Analyst at SPDM/PAIS improving healthcare system implementations and tracking operational KPIs.

Brazil

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What I'm looking for

I’m looking for a role focused on Systems Analysis, Data Analysis, or Business Intelligence, where I can deliver data-driven solutions that optimize business processes and support executive decision-making while expanding my impact in Data Engineering and Analytics.

At SPDM/PAIS, I oversee implementation and technical support for Emergency Care systems across healthcare facilities. I map business processes, track operational KPIs, and use Oracle and PL/SQL to manage and validate data.

Previously, at Docway, I analyzed software defects and managed technical workflows for enterprise clients. I also deployed an internal support platform on SharePoint and worked with SQL Server, Microsoft Azure, and integration logs.

Experience

Work history, roles, and key accomplishments

Current

Systems Analyst II

Current

SPDM/PAIS – Programa de Atenção Integral à Saúde

Jul 2024 - Present (2 years 3 months)

Oversee system implementation and technical support for Emergency Care systems across multiple healthcare facilities, ensuring operational readiness and SLA adherence. Manage user access, system parameters, and operational routines across ERP modules, and develop executive status reports tracking implementation progress and KPIs.

Oracle Pl SQL ERP FastMedic Digital Certificates Process Mapping KPI Reporting

Systems Analyst

Docway

Oct 2021 - Apr 2024 (2 years 6 months)

Analyzed, reproduced, and validated software defects in testing and staging environments, streamlining bug resolution workflows. Managed pre-implementation, onboarding, and offboarding technical workflows for enterprise clients, and collected and analyzed application logs via Twilio and Microsoft Azure to troubleshoot integration issues.

SQL Server Azure Azure DevOps SharePoint Postman Twilio Tiflux VSCode

Technical Support Analyst

Orpak Brazil

Aug 2018 - Sep 2021 (3 years 1 month)

Provided tier-2/3 technical support for automated fuel station management systems and POS applications. Performed SQL database troubleshooting, script executions, and data modifications on SQL Server to resolve transactional anomalies.

SQL Server Retail Automation Technical Support SATs Incident Management