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Walter Ferreira

@walterferreira

Message

Systems Analyst at Animati PACS who integrated PACS with RIS/HIS systems and improved support resolution time by 15%.

Brazil

Message

At Animati PACS, I manage support and integration tickets and improved resolution time by 15%. I also led PACS integrations with RIS/HIS systems and end-to-end project homologation.

I optimize database performance using PostgreSQL and MySQL, writing and executing complex routines and queries to support healthcare system integrations.

At Marconsoft Sistemas, I directed ERP module implementations and provided Tier 2 support. I gathered requirements, managed software homologation and testing, and delivered user training.

Experience

Work history, roles, and key accomplishments

Current

System Analyst / Integrations and Migrations

Current

Animati PACS

May 2022 - Present (4 years 5 months)

Managed an average of 30+ support and integration tickets per week, improving resolution time by 15%. Spearheaded complex integrations between PACS and RIS/HIS healthcare systems, led homologation of integration projects, and optimized database performance using PostgreSQL and MySQL.

PACS RIS HIS Healthcare Interoperability Systems Integrations Project Homologation PostgreSQL MySQL Database Optimization Technical Support Ticket Management

System Analyst / ERP Implementation

Marconsoft Sistemas

Feb 2014 - Apr 2022 (8 years 2 months)

Provided advanced Tier 2 (L2) technical support for enterprise ERP users, meeting SLAs and resolving complex system architecture issues. Directed end-to-end implementation of ERP modules, conducted requirements-gathering sessions, managed homologation and testing, and facilitated recruitment and onboarding.