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Roberto Nascimento Trudes Pereira Ribeiro

@robertonascimentotru

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Senior IT Analyst at Santander Serviços Digitais, providing cloud AI services and sustaining critical infrastructure.

Brazil

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At Santander Serviços Digitais, I work as a Senior IT Analyst in the Middleware team, supporting critical analytics environments and their availability, security, and continuity. I administer Windows Server and Linux systems and support IBM WebSphere Application Server and Apache Tomcat.

I also provide and manage cloud AI resources, including Azure OpenAI, Document Intelligence, Content Safety, AWS Bedrock, and Amazon Q Business. Previously, I supported mission-critical servers at IBM and Linux and Windows Server environments at SONDA.

Experience

Work history, roles, and key accomplishments

Current

Analista Sênior de TI

Current

Santander Serviços Digitais

Oct 2020 - Present (6 years 1 month)

Strategic role focused on Generative AI and corporate technological evolution. Administers, sustains, and modernizes critical Analytics environments, manages Windows Server and Linux, and handles cloud AI resources like Azure OpenAI and AWS Bedrock.

Especialista de Suporte de Servidores

IBM

Aug 2019 - Oct 2020 (1 year 2 months)

Provided specialized support for mission-critical servers, ensuring stability and operational continuity. Resolved complex incidents, performed advanced troubleshooting, and maintained SLAs for corporate infrastructures.

server support Troubleshooting Incident resolution SLA Management Infrastructure

Analista de Infraestrutura Pleno

SONDA

Mar 2017 - Aug 2019 (2 years 5 months)

Provided support for Linux and Windows Server systems at a banking client, monitored performance and availability, and managed security patches. Specialized in Apache, Tomcat, JBoss, DNS, and VMware ESXi.

Linux Windows Server Red Hat Debian Apache Tomcat JBoss DNS VMware ESXi Patch Management Performance Monitoring

Analista de Suporte

Natural da Terra

Feb 2015 - Dec 2016 (1 year 10 months)

Managed administrative systems (ERP, payroll), monitored and maintained firewall and backups, and provided user support for SAP modules. Created documentation and managed IT purchases.