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Robert Houston

@roberthouston

I support patients and customers through clear communication, data accuracy, and problem-solving.

United States
Message

What I'm looking for

I'm looking for a role where I can use customer support, communication, computer, and organizational skills to help people, complete work accurately, and contribute to a positive, welcoming team environment.

I'm currently supporting patients at ResMed by handling inbound and outbound calls, coordinating medical equipment orders, entering data, and listening closely to patient needs.

At Astound Broadband, I assist customers with service needs, troubleshoot equipment, manage accounts, install services, and schedule appointments. Previously, I helped Sunpro Solar generate appointments through outbound calling and home analysis using Google Earth and Bing Maps.

My background also includes data entry, monthly Excel reporting, research, order fulfillment, and creative writing. I bring strong communication, computer, organizational, typing, and customer service skills to every role.

Experience

Work history, roles, and key accomplishments

ResMed logoRE
Current

Patient Success Representative

Oct 2022 - Present (3 years 11 months)

Handles inbound and outbound patient calls to order medical supplies and equipment. Enters data and listens closely to customer needs.

Education

Degrees, certifications, and relevant coursework

University of Nevada-Las Vegas logoUV

University of Nevada-Las Vegas

Bachelor of Arts, English / Creative Writing

2020 -

Pursuing a Bachelor of Arts in English with a focus on Creative Writing.

College of Southern Nevada logoCN

College of Southern Nevada

Associate of Arts, Creative Writing

2014 - 2020

Earned an Associate of Arts in Creative Writing.

Tech stack

Software and tools used professionally

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