At IM Mastery Academy / IYOVIA, I audited digital communications, marketing outputs, and platform records against Standard Operating Procedures and regulatory guidelines. I used PerformLine and Balto to flag policy non-compliance and assess text outputs for accuracy.
I also performed asynchronous quality checks across Zendesk, Freshdesk, and Intercom queues, investigating edge cases and documenting feedback. I maintained database logs and tracked audit metrics for quality reports and process improvement recommendations.
