Open to opportunities

Ava Ndongo

@avandongo

Message

Adaptive safety-minded professional excelling in communication, content review, and operations.

United States

Message

What I'm looking for

I seek roles combining customer support, content moderation, or operations with strong safety culture, clear procedures, and growth in digital media or compliance.

I am an adaptive, detail-driven professional with experience in communication, content review, safety compliance, and customer support across fast-paced environments such as FedEx, the Port of Mobile, and Amazon. I hold a B.S. in Biochemistry with academic honors and OSHA-30 certification, and I consistently deliver accurate documentation, on-time performance, and compliance with federal and company safety standards.

I bring hands-on experience in digital media production, short-form video content and trend analysis, remote-ready workflows, and technical operations, combined with strong conflict resolution and multitasking skills. I am dependable under pressure, committed to clear communication, and focused on supporting teams and communities professionally.

Experience

Work history, roles, and key accomplishments

Current

Delivery Driver

Current

FedEx

Jan 2025 - Present (10 months)

Managed fast, accurate customer and dispatch communication and maintained a 100% on-time delivery rate while documenting deliveries and adhering to safety and compliance standards.

Route Planning Customer Communications Time Management Safety Compliance Documentation Multitasking Microsoft Office

Current

TWIC Escort

Current

Express TWIC Escort Services

Jan 2022 - Present (3 years 10 months)

Coordinated safe entry for non-TWIC visitors, enforced federal compliance guidelines in high-security environments, and produced accurate logs and documentation.

& Compliance Communication Attention To Detail

Lab Assistant

University of South Alabama

Jan 2021 - Dec 2022 (1 year 11 months)

Documented data, prepared materials, and followed precise protocols to support laboratory operations and ensure accuracy in experiments and records.

Documentation Material Preparation Attention To Detail Safety Compliance Analytical Thinking

Media Assistant

University of South Alabama

Jan 2019 - Dec 2020 (1 year 11 months)

Assisted with video recording, editing, and digital content setup for campus events, supporting production workflows that required timing, accuracy, and creative judgment.

Video Records Video Editing Event Production Trend Analysis Digital Communication

Fulfillment Associate

Amazon

Jan 2018 - Dec 2019 (1 year 11 months)

Maintained pace and accuracy in a high-volume fulfillment environment with a strong focus on quality, safety, and meeting productivity targets.

order fulfillment Quality Control Safety Compliance Multitasking

Education

Degrees, certifications, and relevant coursework

University of South Alabama

Bachelor of Science, Biochemistry

Activities and societies: Media Assistant, Lab Assistant, Food Pantry volunteer

Completed a Bachelor of Science in Biochemistry with Dean's List and President's List honors, focusing on laboratory protocols and data documentation.