Robert Fulks

As an A+ certified networking, server, and security professional, I possess a diverse skill set in network and desktop support, installation, and configuration. My experience includes providing technical support to over 10,000 employees at Cummins Filtration, where I have honed my ability to quickly analyze key customer issues and deliver high-quality, timely solutions. My innovative thinking and leadership focus on enhancing the customer experience, ensuring that I not only resolve issues but also improve processes for future efficiency.

Throughout my career, I have demonstrated exemplary communication, interpersonal, and customer service skills. My role at HCL Tech has allowed me to manage network printers, monitor servers, and troubleshoot a variety of hardware and software problems. I have been recognized as Employee of the Quarter twice for my contributions to the team. My previous experience as a Desktop Specialist for the Department of Safety and Homeland Security involved analyzing and configuring network systems for State Trooper use, further solidifying my expertise in resolving complex network issues.