Open to opportunities

Mario Santoro

@mariosantoro

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Experienced HR specialist with a strong background in customer retention.

Italy

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What I'm looking for

I am looking for a role that values employee development and customer satisfaction, where I can leverage my HR expertise and analytical skills.

I am a dedicated professional with a diverse background in human resources and customer service. My journey began at the Millenium Hotel, where I honed my skills in managing customer experiences from check-in to checkout. This role ignited my passion for ensuring client satisfaction, which I carried into my subsequent positions.

At Daimler – Mercedes Benz, I specialized in recruitment and selection, training and development, and performance management. My expertise in employee relations and compliance has equipped me with the tools to foster a positive workplace culture. My tenure at Deutsche Bank further enhanced my analytical skills, as I was responsible for reviewing financial histories and monitoring loan repayments to prevent defaults.

Currently, I am part of Yoummday GmbH, where I support technical inquiries and assist clients throughout their purchasing journey. I thrive in dynamic environments and am committed to delivering exceptional service while contributing to team success.

Experience

Work history, roles, and key accomplishments

Current

IT Talent – Yoummday SME Support

Current

Yoummday GmbH - Westwing

Apr 2024 - Present (1 year 2 months)

Provided IT talent and SME support for technical questions on cases with special requirements. Increased team availability during Team Leader absence and assisted clients from pre-purchase to goods delivery.

IT Support Customer Support Problem Solving Team Collaboration Client Communication

Retention Agent

FXBFI Broker Financial Invest Ltd

Mar 2016 - Feb 2019 (2 years 11 months)

Designed and implemented customer retention strategies to increase loyalty and business. Analyzed customer feedback, negotiated with customers, and compiled reports for sales managers.

Customer Retention Sales Strategy Customer Feedback Analysis Negotiation Reporting Business Development

Debts Backoffice Agent

Deutsche Bank

Mar 2016 - Feb 2019 (2 years 11 months)

Gathered applications and supporting documentation, reviewed clients' financial histories, and decided on financial support. Monitored client repayments to prevent loan defaults.

Debt Collection Financial Analysis Risk Assessment Documentation Review Client Communication

Human Resources Specialist

Daimler – Mercedes Benz

Aug 2014 - Mar 2016 (1 year 7 months)

Specialized in recruitment and selection, training, and development of employees. Managed performance, employee relations, and ensured compliance with employment law.

Recruitment Training Development Performance Management Employee Relations Employment Law Payroll

Receptionist

Millenium Hotel

Jun 2013 - Jun 2014 (1 year)

Managed customer well-being from welcome to checkout, ensuring a positive guest experience. Handled various front desk operations efficiently.

Customer Service Check Out

Education

Degrees, certifications, and relevant coursework

Cesare Pavese ITC

Diploma, Informatic Accountancy

Completed studies in informatic accountancy, focusing on the principles of informatics, mathematics, and law. Gained foundational knowledge in IT and accounting practices.