Roan Panganiban
@roanpanganiban
Customer service representative dedicated to enhancing customer experience.
PhilippinesWhat I'm looking for
I am Roan S. Panganiban, a dedicated customer service representative with a strong commitment to enhancing customer satisfaction and experience. With a background in business management and extensive experience in customer-facing roles, I excel at problem-solving and effectively addressing customer needs. My journey in customer service has equipped me with the skills to respond to queries accurately and timely, ensuring that every customer interaction is positive.
Throughout my career, I have worked with reputable companies such as American Express and Wells Fargo, where I honed my abilities in account resolution and client care. I have a proven track record of gathering customer feedback and collaborating with various teams to improve service offerings. My adaptability and empathy allow me to connect with clients, ensuring they fully understand the products and services available to them.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
American Express
Apr 2023 - Sep 2024 (1 year 5 months)
Responded to customer queries in a timely and accurate manner via phone, collecting payments and reviewing transactions. Identified customer needs and assisted customers in utilizing specific features for their online accounts.
Associate Account Resolution Representative
Wells Fargo
May 2022 - Feb 2023 (9 months)
Assisted clients in understanding the terms and conditions of loans, including fees and penalties. Explained and negotiated loan terms, such as interest rates, collateral, and repayment schedules.
Client Care Specialist
Sun Life Financial
Nov 2021 - Apr 2022 (5 months)
Processed applications, changes, and cancellations of insurance policies. Explained policy details to clients, including terms, risks, and costs.
Customer Service Representative
Citibank N.A.
Apr 2020 - Oct 2021 (1 year 6 months)
Answered questions about account types and banking products, including CDs, money market accounts, loans, and credit cards. Checked on the status of customer accounts and tracked checks and payments.
Education
Degrees, certifications, and relevant coursework
BUBulacan State University
Bachelor of Science in Business Administration, Marketing Management
Completed a Bachelor of Science in Business Administration with a major in Marketing Management. Gained foundational knowledge in business principles and marketing strategies.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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