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Rizza Mae Villa

@rizzamaevilla

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Customer Service Representative at Crescendo, supporting customers across email, chat, and calls.

Australia

Message

At Crescendo, I work as a Customer Service Representative. I’ve also supported customers for Facebook and Instagram through calls, email, and live chat, helping with account access, advertising questions, and campaign enquiries.

At PartnerHero | Outgo Factoring Company, I managed email support, reviewed invoices and supporting documents, and processed buyout invoices. I also helped clients with factoring processes, payments, and account status.

At Concentrix | Cigna (US Health Insurance), I supported members with prescription refills, pharmacy questions, and health benefits. I coordinated with pharmacists and healthcare providers for refill approvals and processed medication overrides according to company policies.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Crescendo

Dec 2022 - Present (3 years 10 months)

Worked as Customer Service Representative at Crescendo.

Current

Client Services Associate

Current

TDCX

Worked as Client Services Associate at TDCX.

Current

Administrative Assistant

Current

We Love Kitchen (Australian Pizza Business)

Managed invoicing, order processing, and general administrative tasks. Coordinated with store locations and internal teams to ensure accurate and timely order fulfilment. Responded to customer enquiries via email and phone. Assisted with upselling products and promoting current offers. Maintained organised records and supported daily business operations.

Current

Account Manager

Current

Ivory Esports (Philippines) | Ground Zero Gaming (Australia & Taiwan)

Coordinated with players, coaches, sponsors, and management to support day-to-day operations. Managed social media content using Metricool, including match announcements, live updates, and results. Designed promotional graphics for match days, live events, and post-match results. Assisted in strengthening community engagement and supporting brand growth across social media platforms.

Customer Service Representative

PartnerHero | Outgo Factoring Company

Jan 2023 - Jan 2026 (3 years)

Managed customer support via email for a factoring services platform. Reviewed and verified invoices and supporting documents to ensure accuracy and compliance. Processed buyout invoices and resolved invoice-related enquiries. Assisted clients with questions regarding factoring processes, payments, and account status. Handled collections by following up with carriers and brokers on outstanding pay

Customer Service Representative

TDCX | Meta (Facebook & Instagram)

Jan 2021 - Jan 2023 (2 years)

Provided customer support for Facebook and Instagram users through inbound and outbound calls, email, and live chat. Investigated disabled Facebook and Instagram accounts and explained policy violations where applicable. Assisted advertisers with ad rejections, account troubleshooting, and campaign-related enquiries. Guided customers on Meta Verified, verification badges, business accounts, and ad

Senior Customer Service Representative

Concentrix | Cigna (US Health Insurance)

Jan 2019 - Jan 2021 (2 years)

Delivered customer support for a leading US health insurance provider via inbound and outbound calls and email. Assisted members with prescription medication refills and pharmacy-related enquiries. Coordinated with pharmacists and healthcare providers to obtain prescription refill approvals. Processed medication overrides in accordance with company policies and procedures. Responded to customer en