Riya Sunar

I’m a Process Associate experienced in handling purchase orders and managing end-to-end authorization workflows, including requesting further authorization from insurance providers when needed. I coordinate across teams by sending prescriptions to insurance companies and following up when documentation is missing.

I’m also skilled in patient coordination for DME (Durable Medical Equipment), including confirming ongoing needs, arranging DME extension periods after approval, and coordinating pickup when extensions are granted. When authorization is denied, I clearly explain the process to patients and ensure accurate, up-to-date records.

Previously, I worked as a Customer Service Agent handling inbound calls for passenger queries and reservations, plus outbound calls to inform passengers of flight changes. I managed bookings and processed payments over the phone while maintaining strong service quality and problem-solving.

I’ve also brought a safety- and process-minded approach as a Security Officer, greeting and assisting passengers while monitoring and screening passengers and luggage for compliance. I verified boarding passes, supported restricted area access, and maintained documentation while coordinating with flight and ground teams—backed by attention to detail, time management, and the ability to work under pressure.