Prabhat Trivedi

Manage CRM operations end-to-end, resolving escalations and coordinating cross-team fixes to minimize client-impacting downtime. Own client query resolution and communication, acting as the primary point of contact between the client and delivery teams.

Led end-to-end delivery for four live mobile/web products, coordinating design, development, and QA across Flutter, Node.js, React, and Laravel teams. Directed team management for a SaaS product line and led the QAA team for a one-month engagement.

Facilitated Scrum ceremonies for the engineering team, keeping delivery aligned to defined sprint goals. Authored SOPs for key operational processes and identified workflow steps suitable for automation, reducing repetitive manual work.

Grade: 8.03 CGPA

Bachelor of Computer Applications (BCA) from Integral University, Lucknow, with a CGPA of 8.03.

Grade: 75%

Intermediate from Agarwal Public Inter College, Sitapur, U.P. (U.P. Board) with 75%.

Grade: 77%

High School from Sumitra Public School, Sitapur, U.P. (U.P. Board) with 77%.

Completed the Crash Course on Python offered by Google.

Completed the Introduction to HTML5 course offered by the University of Michigan.