Riya Khurana is an operations and CX professional with 7 years across insurance broking and fintech. At PhonePe Insurance Broking Services, she redesigned issuance workflows, cutting turnaround time from 15 to 3 days and lifting issuance rates from 38% to 65%. She's now exploring roles in CX analytics, key account management, and operations management.
Looking for a job
riya khurana
@riyakhurana2
Ops & CX leader with 7 years in insurance broking and fintech, driving process redesign, partner management, and measurable service improvements.
IndiaExperience
Work history, roles, and key accomplishments
PS
Managed end-to-end insurance operations across 13+ insurer partnerships and 40+ products, driving significant improvements in funnel conversion, reversal reduction, and persistency. Built customer support and partner onboarding infrastructure from the ground up.
Managed client file delivery and compliance operations for mortgage transactions, resolving 95% of pre- and post-funding issues and reducing delivery errors by 8% through systematic quality controls.
Branch Manager
Edelweiss Tokio Life Insurance Co. Ltd.
May 2019 - Oct 2021 (2 years 5 months)
Managed life insurance operations across three branches, achieving 130% of FY 2020-21 targets with team premium of ₹70+ lakhs. Improved lead conversion by 30% and client retention by 15%.
Education
Degrees, certifications, and relevant coursework
BB
Balaji Institute of International Business
Master of Business Administration, Marketing
2017 - 2019
Pursued an MBA in Marketing from Balaji Institute of International Business, Pune, from 2017 to 2019.
CU
CV Raman University
Post Graduate Diploma, Computer Applications
2016 - 2017
Completed a Post Graduate Diploma in Computer Applications from CV Raman University, Bilaspur, from 2016 to 2017.
CC
C.M.D. College
Bachelor of Commerce, Commerce
2013 - 2016
Earned a Bachelor of Commerce from C.M.D. College, Bilaspur University, from 2013 to 2016.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
2400k+ INR
Social media
Job categories
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