Sabyasachi Rao

I am a customer-focused operations professional with experience across mutual funds, loans, fixed deposits, and insurance operations. I deliver end-to-end customer support, handle escalations, and maintain accurate records and MIS in line with audit requirements.

At Angel One Ltd I manage customer queries, stakeholder coordination, and complex escalations while ensuring timely resolution and high satisfaction. Previously, at Stock Holding Corporation India Ltd I marketed financial products, supported HNI and retail clients, oversaw branch audits, and handled order execution via ODIN and TWS.

I have hands-on experience in operations and sales roles, including logistics coordination, RTO/loan documentation, after-sales service at Ola Electric, and accounts-related process improvements that increased insurance payment recovery. I am NISM-certified across multiple securities operations disciplines and hold a BCA.

I work collaboratively across internal teams and external partners to streamline processes, improve compliance, and enhance client experience. I bring strong MS Office skills, familiarity with Salesforce operations, and fluency in Hindi, English, and Odia.