Ritika Joshi
@ritikajoshi1
Business analyst at M Brothers International who optimized 30+ workflows and reduced process bottlenecks by 20%.
IrelandWhat I'm looking for
At M Brothers International, I revamped the order processing system by gathering stakeholder requirements and implementing more than 30 optimized workflows using Camunda BPM and Jira. This reduced process bottlenecks by 20% and project delays by 15%.
I’ve also analyzed datasets with SQL and Excel, built KPI dashboards in Jira and Confluence, and supported customers and operations at Mediahuis IRL, Infosys BPM, and Dunnes Stores. At Dunnes Stores, I monitor buying behaviour and stock availability, and I’m interested in progressing into a buying support role.
Experience
Work history, roles, and key accomplishments
Sales Assistant
Dunnes Stores
May 2025 - Present (1 year 6 months)
Support commercial performance by monitoring customer buying behaviour and identifying trends in textiles. Assist with stock management, product presentation, and provide customer feedback to support informed decisions.
Business Analyst
M Brothers International
Aug 2023 - Nov 2024 (1 year 3 months)
Spearheaded a project to revamp the order processing system, conducting stakeholder interviews and designing over 30 optimized workflows. Facilitated daily scrum ceremonies for a 12-member Agile team and analyzed datasets to inform leadership decisions.
Client Support Analyst
Mediahuis IRL
Aug 2022 - Mar 2023 (7 months)
Managed high-volume B2B and B2C client queries, meeting SLAs with a 95% resolution rate. Analyzed customer interaction data using Excel to identify trends and collaborated with QA teams to improve service reliability.
Process Executive - CSR
Infosys BPM
May 2021 - Jul 2022 (1 year 2 months)
Managed a large customer portfolio, achieving a 98% retention rate. Acted as a Subject Matter Expert, supporting onboarding and training, and used CRM tools to track performance metrics.
Education
Degrees, certifications, and relevant coursework
University of Galway
Master of Science, International Management
2019 - 2020
MSc in International Management from the University of Galway, completed in 2020.
MES Garware College of Commerce
Bachelor of Business Administration, International Business
2016 - 2019
Bachelor of Business Administration in International Business from MES Garware College of Commerce, completed in 2019.
Tech stack
Software and tools used professionally
Availability
Location
IrelandAuthorized to work in
Salary expectations
Social media
Job categories
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