Duncan Tsu
@duncantsu
I’m a Business & Process Analyst who turns complex business needs into scalable software solutions.
IrelandWhat I'm looking for
I’m a Business & Process Analyst with 7+ years’ experience delivering software and digital transformation projects across complex enterprise environments. I lead requirements elicitation and validation end-to-end, translating business processes into functional requirements, user stories, and system solutions that hold up through discovery, design, testing, and delivery.
I’m especially effective in Agile delivery, using Jira and Confluence to manage backlogs, documentation, and stakeholder communication. I’ve delivered transformation outcomes such as Microsoft D365 ERP process improvements, supported UAT with clear test cases, and driven data-driven initiatives—always aligning scope, compliance, and technical delivery to measurable business impact.
Experience
Work history, roles, and key accomplishments
Business & Process Analyst
PageGroup
Apr 2026 - Oct 2026 (6 months)
Led discovery for the replacement of a core internal temp system, producing As-Is analysis, target-state vision, and an early roadmap. Drove a security and access rationalisation initiative to reduce and decommission excess Active Directory groups ahead of an HRIS migration.
Business Analyst
Le Creuset
Jul 2024 - Jul 2025 (1 year)
Analysed end-to-end Retail, E-commerce, Finance, and Customer Service processes during a D365 ERP transformation. Gathered functional requirements and user stories, defined test cases, supported UAT, and worked across D365, SFCC, and Boomi for system integration.
Compliance Analyst
CBRE
Dec 2021 - Sep 2022 (9 months)
Analysed and redesigned vendor onboarding processes, documenting requirements and implementing improved workflows. Defined and validated process requirements to ensure compliance with regulatory and operational standards, supporting testing and rollout for successful adoption.
Data Analyst Intern
Irish HSE
Feb 2018 - Aug 2018 (6 months)
Analysed large datasets using SQL to identify trends that informed improved system and process outcomes. Translated data insights into structured business requirements and emergency response protocol recommendations for stakeholders.
Education
Degrees, certifications, and relevant coursework
University College Cork
Master of Science, Information Systems for Business Performance
2017 - 2018
Grade: First-Class Honours (1.1)
MSc in Information Systems for Business Performance at University College Cork, achieving First-Class Honours (1.1).
University College Cork
Bachelor of Commerce, Commerce with Chinese
2013 - 2017
Grade: Second-Class Honours, Upper Division (2.1)
B.Comm in Commerce with Chinese at University College Cork, graduating with Second-Class Honours, Upper Division (2.1).
Availability
Location
IrelandAuthorized to work in
Job categories
Skills
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