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Ritchel Bangcot

@ritchelbangcot

Administrative and operations specialist who coordinated nationwide hardware installations at Lexmark and managed financial account inquiries.

Philippines

Message

At Lexmark Installation Research and Development Corp., I coordinated logistics for nationwide hardware installations, helping ensure timely delivery and deployment. I also monitored project communications and asset tracking for infrastructure rollouts.

At JPMorgan Chase Bank, N.A.- Philippines Global Service Center, I processed account inquiries, reconciliations, claims, refunds, and fraud investigations in line with company policies. I also handled account servicing requests and compliance reporting.

At Fluor Daniel Philippines Inc., I maintained operational records and compliance files for the TESORO LARIC project. I managed electronic file revisions, formatting, and updates in document management systems.

Earlier, at Teletech Inc., I resolved technical and customer concerns and supported process adherence and escalation handling. My background also includes project development and feasibility studies, stakeholder engagement, and risk analysis.

Experience

Work history, roles, and key accomplishments

Account Specialist

JPMorgan Chase Bank, N.A.

Jun 2024 - Dec 2025 (1 year 6 months)

Processed 80–120 daily account inquiries, reconciliations, claims, refunds, and fraud investigations in compliance with company policies. Delivered 99–100% customer satisfaction scores by resolving issues efficiently and maintaining integrity in financial operations.

Account Reconciliation Customer Service Fraud Investigation Compliance Data Entry Microsoft Office SAP ServiceNow Siebel CRM Docusign

Installation Management Specialist

Lexmark Installation Research and Development Corp.

Jan 2019 - Jan 2024 (5 years)

Spearheaded logistics coordination for nationwide hardware installations, ensuring timely delivery and deployment. Monitored communication and asset tracking for field projects, supporting large-scale infrastructure rollouts.

Logistics Coordination Asset Management Project Management Communication Skills Data Accuracy Microsoft Office SAP

Technical Representative

Teletech Inc.

Jan 2017 - Jan 2018 (1 year)

Resolved technical and customer concerns in a high-volume environment, achieving strong first-contact resolution rates. Supported process adherence, escalation handling, and performance target achievement.

Customer Service Technical Support problem resolution Escalation Handling Process Adherence

Document Controller Technician III

Fluor Daniel Philippines Inc.

Jan 2016 - Jan 2017 (1 year)

Maintained operational records and compliance files for TESORO LARIC project with high accuracy. Managed electronic file revisions, formatting, and updates in document management systems for internal and external stakeholders.

Document Control Records Management Compliance File Management Data Entry Microsoft Office