Open to opportunities

Rita User

@ritauser7

Message

I support customers across digital platforms, retail, and hospitality.

Portugal

Message

What I'm looking for

I'm open to diverse work opportunities, especially roles involving direct interaction with the public, where I can provide clear guidance, support customers, and work effectively with a team.

I've supported Meta customers through Teleperformance's English Operations, resolving questions about online stores, Facebook and Instagram applications, subscriptions, restricted accounts, technical issues, and platform policies.

My experience also includes customer-facing roles at Mini-Preço, El Corte Inglês, Turim Hotéis, and Loja São, where I've handled sales, cash operations, stock control, store maintenance, reception, reservations, and customer guidance. I value direct public interaction, work effectively in teams, and communicate in Portuguese, English, French, and Spanish.

Experience

Work history, roles, and key accomplishments

Assistente ao Atendimento ao Público

Meta - Teleperformance

Oct 2024 - Mar 2026 (1 year 5 months)

Provided direct online customer support for Meta's platforms, assisting with technical issues, account management, and policy application. Guided users on app usage and resolved subscription and security concerns.

Customer Support Troubleshooting Facebook Instagram Policy Enforcement User Education