Open to opportunities

Rita Twum

@ritatwum

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Motivated professional with expertise in customer service and finance operations.

Zimbabwe

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth.

I am a motivated and detail-oriented professional with a strong background in customer service, sales, finance operations, and credit control. My experience includes managing high-volume client interactions and resolving complex account queries, all while maintaining accurate financial records using systems such as SAP, ByDesign, Salesforce, and PowerBI. I pride myself on building strong relationships with clients and stakeholders, ensuring service quality and operational efficiency in fast-paced environments.

In my recent role as a Customer Experience Specialist at Xero, I provided high-quality support across various channels, helping customers maximize the value of our products. My proactive problem-solving skills and collaborative mindset have consistently led to meeting service, quality, and productivity targets. Additionally, my educational background in Diagnostic Radiography has strengthened my analytical and technical skills, giving me a well-rounded understanding of both medical and corporate settings.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Specialist

Current

Xero

Feb 2023 - Present (2 years 7 months)

Provided high-quality support to a diverse customer base across phone, email, and chat, including assistance with accounting and bookkeeping queries. Managed inquiries from initiation through to resolution, ensuring clear communication and customer satisfaction throughout.

Customer Support Accounting Bookkeeping Salesforce Problem Solving Communication Customer Satisfaction Teamwork

Finance Associate

Santander

Apr 2022 - Present (3 years 5 months)

Supported the Accounts Payable Supervisor within the Payments and Reconciliations team, ensuring accurate and timely processing of financial transactions. Responsibilities included processing supplier invoices, managing payment runs, and posting to systems such as SAP, SAP4HANA and Equation.

Accounts Payable SAP Equation Reconciliations Financial Reporting Stakeholder Management Query Resolution

Accounts Receivable / Snr Process Analyst

Infosys

Jul 2021 - Present (4 years 2 months)

Managed end-to-end accounts receivable processes, including account reconciliation, invoice generation, and debt recovery, using systems such as SAP, ByD, and PowerBI. Ensured accurate billing, timely payments, and resolution of complex account queries by liaising with clients and internal teams.

Accounts Receivable Account Reconciliation Debt Recovery SAP ByD Power BI Client Relationship Management Reporting

Call Agent (Market Research)

GDCC

Jul 2018 - Present (7 years 2 months)

Acted as a key liaison between GDCC and its global customer base, handling inquiries, complaints, and feedback to ensure customer satisfaction. Conducted market research while managing high volumes of inbound and outbound calls, identifying customer needs and delivering tailored solutions.

Customer Service Market Research Inbound Outbound Calling Customer Satisfaction Communication Data Entry Relationship Building Problem Solving

Education

Degrees, certifications, and relevant coursework

University of Hertfordshire

PgDip, Diagnostic Radiography

Currently pursuing a Postgraduate Diploma in Diagnostic Radiography, covering modules such as Anatomy, Physiology & Pathology, Physics, Imaging Practice, and Professional Practice. This program is strengthening analytical and technical skills, providing a well-rounded understanding of medical settings.

University of Portsmouth

Bachelor of Science, Business and Management

Activities and societies: Achieved a scholarship from Portsmouth University to attend the European Innovation Academy (EIA) in Portugal. Participated as a Project Manager in Business Consultancy & Business Innovation Development Project.

Completed studies in Business and Management, gaining a comprehensive understanding of business principles and practices. This program provided a strong foundation in various aspects of corporate operations.

Linköping University

Bachelor of Science, International Business

Studied International Business, focusing on global market dynamics and cross-cultural business strategies. This program enhanced understanding of international trade and business operations.