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rita soares

@ritasoares

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Hotel receptionist at The Lince Azores Hotel handling reservations, guest enquiries, and check-in and check-out.

Portugal

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What I'm looking for

I’m looking to develop my skills in handling customer enquiries, responding to emails and messages, and providing helpful, professional support in an international team.

At The Lince Azores Hotel, I handle check-in and check-out, reservations, cancellations, phone calls, and emails.

I provide information about hotel services and local attractions, and handle guest requests while coordinating with different departments.

During my internship as a SPA Therepist at Terra Nostra Garden Hotel, I provided personalized customer service and assisted with appointments and guest needs.

I also assisted with wellness treatments and prepared treatment rooms before and after sessions. I’m interested in developing my skills in customer enquiries, email and message support, and international communication.

Experience

Work history, roles, and key accomplishments

Hotel Receptionist

The Lince Azores Hotel

Aug 2026 - Mar 2027 (7 months)

Handled check-in and check-out procedures, managed reservations, cancellations, phone calls, and emails. Provided information about hotel services and local attractions, and coordinated with departments to ensure positive guest experiences.

Check in Check out Reservations Communication Skills Guest Relations Multitasking

SPA Therapist

Terra Nostra Garden Hotel

Mar 2026 - May 2026 (2 months)

Provided professional and personalized customer service, managed appointments, and assisted with guest needs. Prepared and organized treatment rooms to ensure a clean and welcoming environment.

Customer Service Appointment Management Spa Treatments Room Preparation