Open to opportunities

Rita Njagi

@ritanjagi

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Versatile client service professional with over 10 years of experience.

Kenya

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What I'm looking for

I am seeking a role that allows me to leverage my extensive client service experience while contributing to a positive team environment and enhancing customer satisfaction.

I am a well-organized and reliable client service professional with over 10 years of experience in front office management, cashiering, and administrative support. My career has been dedicated to enhancing customer satisfaction through exceptional service delivery, ensuring that every guest feels welcomed and valued. I have honed my skills in managing high-pressure environments, effectively handling multiple tasks while maintaining a keen attention to detail.

Throughout my career, I have consistently achieved high guest satisfaction scores, receiving recognition for my ability to resolve complaints and enhance service quality. My experience includes utilizing various systems such as Micro Fidelio and Opera to streamline operations and improve guest experiences. I thrive in multicultural team settings and am passionate about contributing to organizational goals while further developing my skills in office administration and guest services.

Experience

Work history, roles, and key accomplishments

Current

Customer Services & Cashier

Current

Ramee Group of Hotels and Resorts

Delivered friendly, efficient customer service, creating a warm and welcoming atmosphere for guests, and maximized guest satisfaction and retention. Handled all Front Office Cashiers' transactions, including billing guests, performing postings in the system, and preparing invoices.

Customer Service Cashiering Micro Fidelio System+Opera Problem Solving Microsoft Office

Administrative Assistant

Petna Group Limited

Mar 2004 - Dec 2008 (4 years 9 months)

Provided administrative support to the team, ensuring efficient daily operations. Managed various office tasks and assisted with client inquiries.

Administrative Support Office Management Client Communication Record keeping General Administration

Office Administrator

Undisclosed

Provided detail-oriented administrative support to the Office Team and exceptional customer service to clients. Ensured timely opening of the office and availability of all essential services, supplies, stationery, and amenities.

Administrative Support Customer Service Calendar Management Staff Supervision Document Management Microsoft Office

Office Assistant

SAJ Educational Services

Mar 2009 - Apr 2016 (7 years 1 month)

Supported office operations and assisted with various administrative tasks. Maintained office efficiency and contributed to a smooth working environment.

Office Support Administrative Assistance Data Entry Communication

Education

Degrees, certifications, and relevant coursework

Nairobi Institute of Business Studies

Certificate, Graphic Design

Completed a Certificate in Graphic Design, gaining skills in visual communication and design software. This program enhanced my abilities in creating compelling visual content.

Kenya Christian Industrial Training Institute

Certificate, Programming

Undertook a Certificate in Programming, focusing on foundational programming concepts and languages. This course provided essential skills for software development and problem-solving.

Kenya Christian Industrial Training Institute

Certificate, Data Communication

Obtained a Certificate in Data Communication, covering principles of data transmission and networking. This education equipped me with knowledge in communication systems and protocols.

St Catherine's Girls High School

Kenya Certificate of Secondary Education, General Studies

Completed the Kenya Certificate of Secondary Education, achieving a strong academic foundation. This period involved comprehensive studies across various subjects.