Rita Costa
@ritacosta1
I've supported customers, drivers, billing, contracts, and office operations across transport and retail.
PortugalWhat I'm looking for
I've supported TNB drivers and end customers through GrupoTotalMedia, handling phone support, emails, transport guides, contracts, billing changes, and other back-office tasks.
At Dávida – Transporte de Doentes, I managed in-person and telephone service, customer invoicing, correspondence, office stock, document scanning and filing, and team and service organisation.
My background also includes independent customer service at Aromatic Towel and retail sales support at Mymos de Mulher. I bring organised, responsible communication, problem-solving, data entry, flexibility, and digital skills.
Experience
Work history, roles, and key accomplishments
Administrativa de Call-Center
Grupo Totalmedia
Jun 2022 - Oct 2024 (2 years 4 months)
Provided telephone support to TNB drivers and end customers, handling general inquiries and administrative tasks such as email processing, transport guides, contracts, and billing changes.
Education
Degrees, certifications, and relevant coursework
Escola Dr. António Carvalho Figueiredo
11º ano, Marketing and Publicidade
Completed the 11th year of secondary education with a focus on Marketing and Publicidade.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
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