Rishhi User

Designed and executed GTM frameworks and revenue operations strategies for B2B conversational AI technologies, optimizing sales pipelines to increase corporate client acquisition by 25%. Enabled Rs. 18 lakhs in revenue pipeline generation and conducted workflow audits presenting data-backed ROI models.

Generated Rs. 40 lakhs in revenue by onboarding 50 retail stores across Delhi NCR, achieving profitability within the first 6 months. Directed cross-functional Customer Success initiatives and owned the end-to-end vendor acquisition funnel, increasing partner onboarding efficiency by 40%.

Partnered with product and sales teams to drive retention and consultative expansion across a portfolio of 20+ HNIs and Key Accounts, generating Rs. 24 lakhs in commercial growth. Proactively identified churn risks and deployed data-driven interventions, securing a 95% retention rate and improving NPS by 15 points.

Acted as the primary strategic partner for leading retail brands including Nike, Skechers, and New Balance, spearheading their UK market expansion by optimizing retail footprints using location data. Led cross-functional coordination for complex £500K enterprise technology rollouts (Odoo ERP) and conducted QBRs to drive data-driven upselling.

Owned the post-sales customer lifecycle and maintained operational excellence for a $1.2M commercial portfolio, achieving a 92% annual renewal rate. Collaborated with enterprise stakeholders to implement an Omnichannel Engagement Strategy, achieving an average 4.8/5 CSAT and reducing portfolio churn to below 5% annually.

Completed certification in Generative AI & Prompt Engineering from Google in January 2025.

Completed certification in Business Analysis Fundamentals from IIBA in December 2024.

Pursued a Post Graduate Diploma in Management at De Montfort University from January 2023 to September 2024.

Completed Bachelor of Commerce (Hons) at Trinity Institute of Professional Studies from August 2016 to July 2019.