junaid shaikh
@junaidshaikh4
I drive SaaS onboarding, adoption, retention, and GTM pipeline growth for US/UK customers.
IndiaWhat I'm looking for
I've managed post-sale success for 100+ US/UK SMB accounts at EvolTech, improving onboarding, product adoption, renewals, and expansion. My data-backed upsell and renewal conversations contributed to a 20% MRR increase in six months, while proactive outreach increased monthly pipeline by 25%.
Through OakSystems and Jeeva.ai, I've built GTM workflows, CRM pipelines, and automated outreach for SMBs and SaaS customers. I combine customer discovery, gap analysis, consultative selling, and tools including HubSpot, Salesforce, GoHighLevel, and Apollo.io to turn customer goals into measurable outcomes.
Experience
Work history, roles, and key accomplishments
Founder · GTM & Customer Acquisition Consultant
OakSystems LLC
Mar 2025 - Present (1 year 6 months)
Built and operated a GTM and customer acquisition practice helping SMBs develop repeatable lead-generation and sales processes from scratch. Managed client engagements end-to-end including prospecting, discovery, solution design, implementation, and optimization.
GTM Consultant — Customer Success
Jeeva.ai
Jan 2025 - Feb 2025 (1 month)
Supported customers on Jeeva's AI-powered sales automation platform, helping them apply the product to their GTM and outbound objectives. Generated 300+ qualified leads and contributed to a $200K+ active pipeline through hands-on GTM execution.
Customer Success Manager
EvolTech
Jul 2023 - Jan 2025 (1 year 6 months)
Owned post-sale relationships for 100+ US/UK SMB accounts, driving smooth onboarding, deep product adoption, and long-term customer success. Drove upsell and renewal conversations using data-backed insights, contributing to a 20% MRR increase over 6 months.
Customer Service Representative
Credence Resource Management
Sep 2022 - Jun 2023 (9 months)
Managed 50–80 inbound and outbound interactions daily with US-based enterprise clients, resolving complex account and billing disputes. Collected and negotiated over $300K in outstanding accounts using consultative communication and trust-building techniques.
Managed escalated support tickets across order, account, and payment issues, achieving CSAT scores above 96% consistently. Worked cross-functionally with logistics, finance, and fraud prevention to resolve complex account and order disputes.
Education
Degrees, certifications, and relevant coursework
IEC University
Bachelor of Business Administration, Business Administration
Bachelor of Business Administration degree from IEC University.
C-DAC (Centre for Development of Advanced Computing)
Diploma, Computing
Additional qualification from C-DAC, likely a diploma or certification in computing.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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