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Anjan Jethwani

@anjanjethwani

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I drive revenue operations, product feedback, and customer growth across global sales and support teams.

India

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What I'm looking for

I'm looking to lead revenue, product support, or customer operations where I can turn customer feedback into product improvements, build scalable GTM systems, and improve retention, forecasting, and team performance.

At Wipro, I led revenue governance, GTM enablement, and customer-feedback-to-product initiatives across global portfolios, helping teams exceed targets on a $200M+ quarterly portfolio, improve NRR by 15%, and boost retention by 20%.

I've also led Customer Success, sales, and support operations at Wipro, WNS, FIS, and Convergys—building playbooks, improving forecasting, reducing repeat contacts, and raising customer satisfaction from 70% to 90%.

Experience

Work history, roles, and key accomplishments

Change Manager

Wipro

Mar 2025 - Jun 2026 (1 year 3 months)

Led revenue-governance and GTM enablement initiatives across global customer portfolios, helping commercial teams achieve 20% over target on a $200M+ quarterly revenue portfolio. Built durable goal-versus-target dashboards and customer-centric expansion playbooks, improving NRR by 15%.

Revenue Operations GTM Strategy Sales Enablement Customer Success HubSpot LLM RAG AI Workflow Optimization Process Automation Data Analysis Microsoft Suite Voice Of Customer (VoC)KPI Governance Product Gaps Customer feedback to product Playbooks Cross functional Leadership

Group Leader

Wipro

Apr 2022 - Feb 2025 (2 years 10 months)

Led 12 Customer Success executives to a 15% uplift against quarterly targets exceeding $70M by executing multi-channel GTM strategies. Standardized Sales and Customer Success QBR frameworks and executive reporting to improve revenue-forecasting visibility.

Customer Success Sales Operations GTM Strategy Revenue Forecasting QBR Frameworks and Executive Business Reviews Pipeline Management Cross Functional Collaboration Data Analysis Microsoft Suite

Assistant Manager

WNS

Aug 2021 - Apr 2022 (8 months)

Coached 10 Customer Success executives to deliver a $64M quarterly revenue target through multi-product upsell, customer segmentation, and expansion-focused account management. Used customer-performance analysis to assess churn risk and identify expansion potential.

Customer Success Account Management Upselling Customer Segmentation Churn Analysis Coaching Technical Training Data Analysis

Team Leader

FIS

Apr 2020 - Jul 2021 (1 year 3 months)

Redesigned ticket-triage and query-categorization workflows, improving first-resolution time by 30% and turnaround time by 20%. Raised customer satisfaction from 70% to 90% in three months through targeted training and root-cause action.

Ticket Triage Workflow Redesign Customer Satisfaction Voice Of Customer (VoC)Process Reengineering Data Analysis Training Root Cause Analysis

Team Coach

FIS

Feb 2018 - Mar 2020 (2 years 1 month)

Reduced repeat contacts and customer effort by 15% through enhanced escalation governance and cross-functional alignment with PR and Policy teams. Partnered with Product teams during feature rollouts, creating collateral and enabling knowledge transfer.

Governance Escalation Cross Functional Collaboration Product Rollout Knowledge transfer Customer Effort Reduction Training Collateral Creation

Account Executive

FIS

Jan 2017 - Feb 2018 (1 year 1 month)

Delivered 135% productivity while exceeding CSAT targets by 20%. Optimized account performance and resolved complex billing issues for new and existing customers.

Account Management Customer Satisfaction Billing Resolution Proactive Support Issue Resolution Customer Relationship Management

Customer Sales Representative

Convergys

Feb 2016 - Dec 2016 (10 months)

Surpassed monthly sales targets by 20% consistently. Achieved peak monthly sales of $23,000 within six months and built strong customer rapport to drive repeat business.

Sales Customer Rapport Repeat Business Revenue Growth Target achievement