Rishab Sharma
@rishabsharma2
I drive customer adoption, retention, and successful outcomes through empathetic, data-informed support.
PortugalWhat I'm looking for
I've supported customer onboarding, account activation, issue resolution, and retention across Teleperformance, O Pão, and Concentrix Daksh in Portugal and India. I use Salesforce to track interactions, follow-ups, and customer insights while guiding customers toward the right product solutions.
I'm a Certified Customer Success Professional focused on product adoption, customer health, value realization, and churn prevention. I bring experience supporting global customers across email, chat, and phone, and I'm motivated to learn AI, automation, and new tools.
Experience
Work history, roles, and key accomplishments
Manage customer inquiries across email, chat, and phone with high satisfaction scores. Resolve complex issues while maintaining customer retention and trust.
Customer Service & Data Handling Associate
O Pão
Sep 2020 - Sep 2024 (4 years)
Handled customer data, order information, and service records with accuracy and confidentiality. Ensured smooth customer experiences through proactive communication and problem-solving.
Supported customer onboarding and account setup using Salesforce CRM to ensure smooth activation. Logged and tracked customer interactions, follow-ups, and feedback for accurate account management.
Delivered customer support for global clients in fast-paced environments using Zendesk for ticket and case management. Handled escalations, billing queries, and service requests with accuracy while maintaining high CSAT scores.
Education
Degrees, certifications, and relevant coursework
Panjab University
Bachelor of Commerce, Economics
Bachelor of Commerce with Honours in Economics from Panjab University, Chandigarh, India.
NCSA
Certified Customer Success Professional, Customer Success
Certified Customer Success Professional certification from NCSA.
SuccessCOACHING
Customer Success Foundations Level 1, Customer Success
Customer Success Foundations Level 1 certification from SuccessCOACHING.
SuccessCOACHING
Customer Success Foundations Level 2, Customer Success
Customer Success Foundations Level 2 certification from SuccessCOACHING.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Salary expectations
Skills
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