I am an Analytical IT Technical Support professional with a strong track record of resolving complex issues. As a critical thinker, I excel in addressing technical support problems quickly and consistently exceed performance standards. With my extensive experience in technical escalation support, I have developed a deep understanding of application support and troubleshooting.
During my tenure at Techsupport.PH, I provided second-level technical support for applications through outbound contact via phone and email. I collaborated with all departments to facilitate issue resolution and worked closely with the Technical Resolution Team and other internal teams to ensure timely and effective solutions. My expertise includes IT administration, technical analysis, troubleshooting, and IT helpdesk engineering.
As a IT Helpdesk specialist, I performed initial diagnosis of problems and incidents, resolving them with general technical and software-related queries. I am well-versed in telephony systems such as Cisco and Avaya, and I have experience in managing Active Directory and Exchange. In my previous role as a Quality Control Engineer at Shin-Etsu Magnetics Philippines, I was responsible for creating containment, corrective, and preventive actions for quality issues, ensuring adherence to ISO 9001 standards.
