At MICROSOURCING PH, I manage a high-volume Zendesk ticket queue and act as a point of contact for teammates handling complex tickets. I built the Zendesk live chat message flow, created triggers, and reviewed the macro library to improve consistency and efficiency.
I also created training materials and maintained support documentation. I built weekly and monthly performance reports for my Line Manager and processed manual verifications, reviewing sensitive documents for authenticity and accuracy.
At ABA ENGINE, I planned and scheduled social media content and tracked campaign performance. I also supported customers by email and chat, and handled data entry, research, and document preparation.
