Rinky Kashyap

I’m an Operations Executive focused on end-to-end process management, client coordination, and workflow optimization. I specialize in Zoho and Zoho Desk to keep ticket management organized, ensure SLAs are met, and maintain high service quality through accurate data handling and prompt issue resolution.

In my current role at The Healing Wiz, I support smooth service delivery and client satisfaction by collaborating cross-functionally to enhance workflow efficiency and reduce turnaround time. I manage ticketing operations in ZohoDesk for proper task allocation, monitor operations with MIS-style reporting to ensure compliance with SOPs and quality standards, and handle real-time client queries through chat support and escalations.

Previously, as a Section Officer at All India Council for Robotics & Automation, I drove event outreach by running outbound calls for lead engagement and registrations, updating lead data in Excel, and coordinating internal follow-ups to hit daily and weekly targets. I also bring HR and sales exposure—supporting onboarding sessions and recruitment coordination at CGI, and conducting up to 60 sales calls daily at Unschool—so I can connect operations with customer impact and business outcomes.