Rindarimam Bulus

I help e-commerce store owners and small businesses keep up with customer inquiries, tickets, and order complaints through reliable live chat and email support. I stay calm under pressure, focus on details, and genuinely work to make every customer feel heard and valued.

In a remote practice environment, I built a fully functional e-commerce demo store using Google Sites to simulate a real support setup. I integrated a live Zendesk chatbot, handled end-to-end customer interactions, and managed complete ticket lifecycles in both Zendesk and Freshdesk—from ticket creation through resolution.

I created and deployed canned responses and macros for refunds, delayed deliveries, and product inquiries, and I set SLA policies to manage response-time expectations. I also used tags and internal notes for correct routing and escalation to logistics and accounting teams, while handling simulated angry customer complaints with empathy, professionalism, and clear resolution.