Patrick Orpeza
@patrickorpeza
I guide B2B clients through onboarding, implementation, and reliable customer support operations.
PhilippinesWhat I'm looking for
I've led onboarding and implementation for 50+ B2B accounts at Acquire BPO supporting RingCentral, guiding clients through platform setup, configuration, and best practices. I manage inquiries through email and chat, document project progress in Salesforce, and coordinate smooth go-lives with internal teams.
Previously, I reduced errors by 90% as a Quality Analyst and Client Provisioning Specialist at CSS Corp., and led 20 customer support agents at TaskUs PH. I've also trained 300+ staff on documentation, data privacy, and quality standards.
Experience
Work history, roles, and key accomplishments
Unified Communications Engineer
Acquire BPO
May 2023 - Sep 2025 (2 years 4 months)
Led client onboarding and implementation for 50+ B2B accounts, guiding clients through platform setup and configuration. Handled client inquiries via email and chat, documented interactions in Salesforce CRM, and coordinated with internal teams for smooth go-lives.
Quality Analyst / Client Provisioning Specialist
CSS Corp
Jul 2019 - May 2023 (3 years 10 months)
Processed 15 to 20 daily client requests via email and ticketing system, documenting interactions and following up on open issues. Reduced errors by 90% through attention to detail and quality checks, collaborating with team members to ensure service excellence.
Team Leader / Subject Matter Expert
TaskUs PH
Jul 2015 - Jul 2019 (4 years)
Led a team of 20 agents handling customer inquiries via email and chat, and trained 300+ staff on documentation, data privacy, and quality standards. Maintained accurate records of customer interactions and collaborated with team members to ensure service excellence.
Education
Degrees, certifications, and relevant coursework
College of San Juan de Letran
Bachelor of Science in Business Administration, Marketing Management
Pursued a Bachelor of Science in Business Administration with a focus on Marketing Management.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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