At Symplicity Communications, I translate strategic direction into workflows across sales, marketing, operations, and service delivery. I established a centralized SOP repository to standardize core processes and support operational consistency as the company scales.
I also track high-priority initiatives and coordinate KPI dashboards across teams. My work includes supporting consistent data definitions and adoption of Odoo and reporting tools.
At Nonprofits First, I managed internal operations and developed SOPs for repeatable administrative practices. I supported leadership and board activities with reports, meeting materials, and follow-through on action items.
Earlier, at JVX, I supported two C-level executives and handled financial administration, including billing, payroll processing, and expense reporting. At Big Brothers Big Sisters of Palm Beach and Martin Counties, I managed the after-school mentorship program lifecycle, from curriculum and procedures through outcome reporting.
