Open to opportunities

Kylene Missy

@kylenemissy

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Bilingual technical support analyst with a passion for problem-solving.

Philippines

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What I'm looking for

I seek a role that values teamwork and offers opportunities for growth and learning.

I am a dedicated Technical Support Analyst with a strong background in bilingual support, having spent 8 years in Japan. This experience has not only enhanced my proficiency in the Japanese language but also deepened my understanding of its culture, allowing me to communicate effectively with diverse clients. My adaptability and eagerness to embrace new challenges have been key to my success in various roles.

During my tenure at Accenture, I honed my skills in troubleshooting and resolving technical issues, ensuring user satisfaction by promptly addressing inquiries and complaints. I have a proven track record of improving operational efficiency through process enhancements, such as creating templates for faster ticket handling and maintaining organized ledgers for smooth information tracking. My commitment to excellence is reflected in my ability to work collaboratively with teams to achieve common goals.

Experience

Work history, roles, and key accomplishments

Japanese - English Bilingual Tech Support Analyst

Accenture

Jan 2023 - Present (2 years 5 months)

Assisted users by answering questions, fulfilling requests, and resolving complaints. Constantly monitored and updated user requests within the service level agreement.

Customer Support Technical Support SLA Management Troubleshooting

Japanese Language School Student

Yokohama YMCA Japanese Language School

Jan 2021 - Present (4 years 5 months)

Maintained and organized ledgers, which led to smooth tracking of information and data. Worked with the team to improve operation's efficiency and fulfillment.

Process Improvement Team Collaboration Documentation Translation

Education

Degrees, certifications, and relevant coursework

Yokohama Sogo High School

High school diploma, General Studies

Completed high school education at Yokohama Sogo High School, gaining foundational knowledge and skills. This period contributed to developing a strong sense of discipline and adaptability.

Yokohama YMCA Japanese Language School

Certificate, Japanese Language

Attended Yokohama YMCA Japanese Language School to enhance proficiency in the Japanese language. Focused on developing advanced communication skills and a deeper understanding of Japanese culture.