Open to opportunities

fatima noor fatima noor

@fatimanoorfatimanoor

Message

I resolve multilingual customer issues and keep office operations running smoothly.

Japan

Message

What I'm looking for

I'm seeking a remote or office-based Customer Support, Customer Success, or Administrative role with an international or Japan-based employer.

I'm currently supporting Marwah International LLC Japan by preparing Japanese-language business documents, organizing records, coordinating business tasks in Japanese, and assisting auction-related operations.

Previously, I handled 150+ daily email and chat inquiries at IBEX Global for Foodpanda and Walmart accounts, resolving software and customer issues while escalating complex cases and reporting recurring problems. At 7-Eleven Japan, I delivered bilingual customer service, processed POS and cash transactions, managed inventory, and maintained service standards during busy shifts.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Marwah International LLC Japan

Jan 2025 - Present (1 year 7 months)

Prepare and handle Japanese-language business documents, organize files, and manage records to support office operations. Coordinate in Japanese for business tasks and provide general administrative support.

Business Documents File Management Records Management Office Coordination Administrative Support

Customer Service Associate

7-Eleven Japan

Jan 2024 - Jan 2025 (1 year)

Delivered fast, accurate customer service in a high-volume retail environment, processing cash transactions and POS operations. Communicated with customers in Japanese and English, restocked inventory, and maintained store cleanliness.

Customer Service POS Cash Handling Inventory Management Bilingual Communication Japanese English

Customer Care Support Agent

IBEX Global

Feb 2021 - May 2022 (1 year 3 months)

Resolved a high volume of customer inquiries via email and chat, addressing software issues and escalating complex cases. Identified recurring issues and contributed to process improvements.

Customer Support Email Support Chat Customer Escalation Problem Solving