かな 笠利
@0005337
I improve multilingual customer support operations, workflows, and guest experiences across hospitality, education, and service teams.
JapanWhat I'm looking for
I'm supporting guest operations at BizPato, where I help guest service teams, hosts, and internal stakeholders resolve complex cases and deliver smooth multilingual guest experiences.
Across BizPato, Coin Space, and an English language school, I've handled customer support, onboarding, escalations, documentation, quality-focused workflows, and cross-cultural communication in English and Japanese. At Coin Space, I supported domestic and international customers across a coworking business with approximately 50 locations while creating manuals and FAQs to make operations more efficient.
I'm drawn to practical improvements that make everyday experiences simpler. I want to apply my background in operations, quality assurance, and process improvement to human-centered AI operations and quality evaluation.
Experience
Work history, roles, and key accomplishments
Guest Support operations support for a hospitality management company, supporting guest service teams, hosts, and internal stakeholders to ensure smooth operations and high-quality guest experiences.
Provided operational guidance, issue resolution support, and process improvement contributions within a multilingual customer support environment.
▪️ Supported Guest Support agents by answering op
Supported Japanese creators and companies in expanding into international markets through overseas cultural and art events, including Japan Expo Paris and Art Shopping Paris.
Managed new business development activities from initial outreach to contract acquisition, including prospecting, client consultations, proposal creation, and follow-ups.
⚫︎Conducted outbound sales through Instagram outre
Provided customer experience and operational support for a coworking space business with approximately 50 locations across Japan.
Supported both domestic and international customers while improving operational efficiency through customer support, onboarding, and documentation development.
▪️ Managed front desk operations and assisted domestic and international customers, including foreign visi
Supported customer experience and daily operations at an English language school, managing customer inquiries, trial lesson coordination, and enrollment support.
Provided personalized guidance to students by understanding individual learning goals and matching them with suitable learning solutions.
▪️ Handled initial inquiries by phone and conducted needs assessments to understand customers’ l
Education Project Coordinator | Consulting & Global Programs
Apr 2014 - Mar 2016 (1 year 11 months)
Supported education consulting projects and coordinated a global education program at an education consulting firm.
Provided project support through data analysis, stakeholder communication, research, documentation, and program coordination for private schools and international education initiatives.
▪️ Supported consulting projects for private schools, including school management improvement,
Education
Degrees, certifications, and relevant coursework
Rikkyo University
文学部, 教育
2010 - 2014
Rikkyo University
Bachelor of Arts, Education
2010 - 2014
Pursued a degree in Education at Rikkyo University from 2010 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
JapanAuthorized to work in
Social media
Job categories
Skills
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