RIDGE OTIENO
@ridgeotieno
Dedicated telemarketer with strong customer service and sales skills.
What I'm looking for
I am Ridge Otieno Onyango, a highly organized and dedicated telemarketer and customer service executive with a proven track record in improving sales and enhancing customer satisfaction. My experience spans over several years, during which I have developed strong interpersonal skills and a keen sensitivity to colleague concerns. I pride myself on my ability to maintain discretion and integrity while handling confidential information, ensuring that both customer and company interests are safeguarded.
In my current role as a Telesales Executive at Aspira, I have successfully introduced new customers to our services, guided them through the application process, and built trust between the company and its clientele. My commitment to creating a strong sales pipeline and maintaining a personal network with clients has resulted in consistently meeting and exceeding sales goals. I am passionate about resolving conflicts and issues promptly, prioritizing customer satisfaction above all else.
Experience
Work history, roles, and key accomplishments
Telesales Executive
Aspira
Sep 2021 - Present (3 years 9 months)
As a Telesales Executive, I introduced new customers to our services, guided them through the application process, and built trust. I maintained a strong client pipeline, sourced products quickly, and ensured accurate sales records. My role involved resolving conflicts and enhancing customer satisfaction.
Customer Service Representative
Horizon Contact Centre
Jan 2018 - Feb 2021 (3 years 1 month)
Managed over 150 calls daily to assist customers, determined their needs through effective questioning, and resolved inquiries promptly. I prioritized customer satisfaction and recommended discounts to drive sales, ensuring a high level of service.
Education
Degrees, certifications, and relevant coursework
Zetech University
Diploma, Electrical Engineering
2019 - 2021
Activities and societies: Managed 150+ calls daily, gathering information to assist customers and resolving inquiries.
Completed a Diploma in Electrical Engineering, focusing on customer service and technical support within the telecommunications sector.
Masii Central High School
KCSE Certificate, General Education
2011 - 2014
Achieved the Kenya Certificate of Secondary Education (KCSE), demonstrating foundational knowledge and skills necessary for further education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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