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Open to opportunities

RIDGE OTIENO

@ridgeotieno

Dedicated telemarketer with strong customer service and sales skills.

Kenya

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am Ridge Otieno Onyango, a highly organized and dedicated telemarketer and customer service executive with a proven track record in improving sales and enhancing customer satisfaction. My experience spans over several years, during which I have developed strong interpersonal skills and a keen sensitivity to colleague concerns. I pride myself on my ability to maintain discretion and integrity while handling confidential information, ensuring that both customer and company interests are safeguarded.

In my current role as a Telesales Executive at Aspira, I have successfully introduced new customers to our services, guided them through the application process, and built trust between the company and its clientele. My commitment to creating a strong sales pipeline and maintaining a personal network with clients has resulted in consistently meeting and exceeding sales goals. I am passionate about resolving conflicts and issues promptly, prioritizing customer satisfaction above all else.

Experience

Work history, roles, and key accomplishments

AS
Current

Telesales Executive

Aspira

Sep 2021 - Present (3 years 9 months)

As a Telesales Executive, I introduced new customers to our services, guided them through the application process, and built trust. I maintained a strong client pipeline, sourced products quickly, and ensured accurate sales records. My role involved resolving conflicts and enhancing customer satisfaction.

HC

Customer Service Representative

Horizon Contact Centre

Jan 2018 - Feb 2021 (3 years 1 month)

Managed over 150 calls daily to assist customers, determined their needs through effective questioning, and resolved inquiries promptly. I prioritized customer satisfaction and recommended discounts to drive sales, ensuring a high level of service.

Education

Degrees, certifications, and relevant coursework

Zetech University logoZU

Zetech University

Diploma, Electrical Engineering

2019 - 2021

Activities and societies: Managed 150+ calls daily, gathering information to assist customers and resolving inquiries.

Completed a Diploma in Electrical Engineering, focusing on customer service and technical support within the telecommunications sector.

MS

Masii Central High School

KCSE Certificate, General Education

2011 - 2014

Achieved the Kenya Certificate of Secondary Education (KCSE), demonstrating foundational knowledge and skills necessary for further education.

Tech stack

Software and tools used professionally

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RIDGE OTIENO - Telesales Executive - Aspira | Himalayas