Open to opportunities

Riddhi Kirtania

@riddhikirtania

Message

I’m an HR & Operations Generalist building scalable people processes for startups.

India

Message

What I'm looking for

I’m looking to own end-to-end People Ops/HR operations in a startup where ambiguity is expected—partnering with leadership, building SOPs and HR processes, and using HRTech to improve onboarding, engagement, and customer experience.

I’m a startup-native HR & Operations professional who builds people processes, drives customer onboarding, and owns end-to-end execution in fast-moving, resource-constrained environments. As a founding team member at The Clean Snack Co, I built our HR and operations function from scratch—designing processes, systems, and workflows where none previously existed.

I’ve led end-to-end work across talent acquisition, onboarding, employee lifecycle management, and offboarding, translating operational needs into workable HR processes with business and cross-functional stakeholders. I’ve developed and rolled out multiple SOPs across teams, and I use AI tools to automate HR documentation and reporting so I can focus on higher-value operational work.

Previously, at Adventure Attractions in Bournemouth, UK, I managed people operations for a high-footfall retail team with full autonomy—owning hiring, onboarding, scheduling, performance, and compliance—while improving customer satisfaction through coaching and service quality initiatives. Earlier roles included global Operations & Success for Better Ed (customer success across multiple countries/time zones) and high-volume recruitment operations for Newton School, plus mentorship at Lido Learning; combined with my MSc in Management with Human Resources (Distinction) from Bournemouth University, this has shaped how I work: comfortable with ambiguity, strong on communication, and genuinely focused on HRTech and the real problems growing teams face.

Experience

Work history, roles, and key accomplishments

Current

HR & Operations Generalist

Current

The Clean Snack Co

Nov 2025 - Present (6 months)

Built the company’s HR and operations function from scratch, owning end-to-end talent acquisition, onboarding, employee lifecycle management, and offboarding. Designed SOPs, coordinated internal communications and policy rollouts, and used AI tools to automate HR documentation and reporting.

Talent Acquisition Customer Onboarding Employee Lifecycle Management Offboarding SOP Development Workday

People & Operations Supervisor

Adventure Attractions

May 2023 - Oct 2025 (2 years 5 months)

Managed end-to-end people operations for a retail team, owning hiring, onboarding, scheduling, performance, and compliance. Created onboarding and training programs, served as the primary escalation point for frontline queries, and improved customer satisfaction through coaching and service quality initiatives.

People Ops Talent Acquisition Onboarding Scheduling Performance Management Compliance Management Stakeholder Management Employee Engagement SOP Development

Operations & Success Manager

Better Ed

Apr 2022 - May 2023 (1 year 1 month)

Owned operations and customer success for a globally distributed team across multiple countries and time zones, redesigning coordination workflows with centralized tracking. Served as the interface between customers, the product, and internal teams, and built feedback and survey mechanisms to inform improvements to leadership.

Customer Success Operations Management Stakeholder Management Survey Design Project Coordination

Talent Acquisition Coordinator

Newton School

Sep 2021 - Apr 2022 (7 months)

Managed high-volume end-to-end recruitment operations across multiple enterprise clients and hiring managers. Partnered directly with hiring managers to define role requirements and match candidates, and authored recruitment SOPs to standardize placement and improve team efficiency.

Talent Acquisition Recruitment Operations Stakeholder Management SOP Development Hiring Manager Collaboration Process Standardization Compliance Coordination

Academic Mentor

Lido Learning

Apr 2020 - Sep 2021 (1 year 5 months)

Provided one-on-one academic support to students and supported internal coordination and content operations during a period of rapid growth. Helped maintain smooth execution of learning and operational workflows as the team scaled.

Academic Tutoring Student Support Coordination Content Operations Cross Functional Communication Stakeholder Management Rapid Growth Support

Education

Degrees, certifications, and relevant coursework

Bournemouth University

MSc, Management with Human Resources

Grade: Distinction

Completed an MSc in Management with Human Resources (Distinction), including a dissertation on the relationship between employee well-being initiatives and employee engagement in Indian start-ups.