RARicky Aguado
@rickyaguado
Customer service representative with extensive experience in tech support.
PhilippinesWhat I'm looking for
I am a dedicated customer service representative with over four years of experience in telephone call service. My expertise lies in troubleshooting, tech support, and providing exceptional customer care. I pride myself on my ability to handle customer inquiries with a positive and friendly disposition, ensuring that every interaction leaves a lasting impression.
In my recent role as a Travel Agent at Concentrix, I consulted with clients to book travel arrangements and create personalized itineraries. I stayed updated on travel trends and collaborated with travel partners to secure the best services for my clients. Previously, I worked as a Cruise Line Navigator at Focus Direct Inc., where I assisted guests with booking inquiries and resolved issues to ensure a smooth and enjoyable cruise experience.
Experience
Work history, roles, and key accomplishments
Travel Agent
Concentrix
Dec 2022 - Mar 2024 (1 year 3 months)
As a travel agent, I consult with clients, book travel arrangements, create itineraries, provide customer support, stay updated on travel trends, promote deals, assist with documentation, and collaborate with travel partners to secure the best services.
Cruise Line Navigator
Focus Direct Inc.
Apr 2022 - Nov 2022 (7 months)
As a customer service representative for a cruise line, I assist guests with booking inquiries, provide information about itineraries and onboard services, resolve issues, handle reservations, address guest concerns, and ensure a positive and smooth experience throughout their cruise journey.
Customer Service Representative
Panasiatic Call Centers Inc.
Dec 2020 - Feb 2022 (1 year 2 months)
As a customer service representative in telecommunications, I assist customers with service inquiries, troubleshoot technical issues, manage account updates, handle billing concerns, provide information on products and services, and ensure a positive customer experience by resolving issues efficiently.
Education
Degrees, certifications, and relevant coursework
Panasiatic Call Centers Inc.
2020 - 2022
Technological University of the Philippines
Bachelor’s in Engineering Technology, Customer Support | Technical Support
2018 - 2022
As a customer service representative in telecommunications, I assist customers with service inquiries, troubleshoot technical issues, manage account updates, handle billing concerns, provide information on products and services, and ensure a positive customer experience by resolving issues efficiently.
Availability
Location
PhilippinesAuthorized to work in
Job categories
Interested in hiring Ricky?
You can contact Ricky and 90k+ other talented remote workers on Himalayas.
Message RickyFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
