Richmond Amoah
@richmondamoah
Customer service manager with IT support and website/UI design skills.
GhanaWhat I'm looking for
I am a driven customer service manager with a background in IT desktop support and a BSc in Information Technology.
At Concentrix I supervise customer service agents, handle complaints with empathy, and coach representatives to improve service quality.
Previously at CYMAIN Ghana Limited I coordinated application installation and upgrades, maintained security patches, managed antivirus/firewall status, secured LAN networks, and assisted with CAT-6 cable termination.
I am organized, self-motivated, computer proficient, and focused on blending technical know-how with strong communication to be a valuable asset to any team.
Experience
Work history, roles, and key accomplishments
COSupervise customer service agents, handle escalated complaints with empathy and professionalism, and coach representatives to improve customer satisfaction and team performance.
IT Desktop Support
CYMAIN Ghana Limited
Jun 2021 - Mar 2022 (9 months)
Coordinated application installations and upgrades, managed security patching and antivirus/firewall updates, and maintained LAN security including CAT-6 cable termination.
Education
Degrees, certifications, and relevant coursework
Ghana Communication Technology University
Bachelor of Science, Information Technology
2019 - 2023
Completed a Bachelor of Science in Information Technology focusing on practical and theoretical IT skills from September 2019 to October 2023.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
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