Looking for a job

Richel Guerrero

@richelguerrero

Customer service and technical support agent at INTELCIA handling telecom support, ticket management, and B2B customer requests.

Colombia

Message

What I'm looking for

I'm looking for a full-time or part-time remote position in customer service, virtual assistance, or technical support.

At INTELCIA, I provide B2B and B2C technical support in English for a telecommunications multinational, handling calls and chats. I troubleshoot network and service incidents and process requests, aiming to resolve issues during the first interaction.

I create, follow up on, and document cases in ticketing systems while protecting confidential information. I also write clear responses for business clients through chat and email.

At IGT SOLUTIONS, I supported travelers in the U.S. with reservations, ticket sales and issuance, and itineraries. I handled date changes and complaints through calls and ticketing systems, and updated customer records using airline software and office tools.

Experience

Work history, roles, and key accomplishments

Current

Technical Support & Customer Service

Current

Intelcia

Jun 2023 - Present (3 years 5 months)

Provided omnichannel technical support and customer service in English for a major telecommunications multinational. Resolved network/service issues, managed tickets, and ensured customer satisfaction during first interaction.

Customer Service Technical Support Omni Channel Support Ticket Management Troubleshooting B2B B2C Confidentiality

Travel Associate

IGT Solutions

Jan 2021 - Dec 2023 (2 years 11 months)

Provided administrative and travel support for U.S. travelers, managing reservations, ticket issuance, and itineraries. Resolved complex requests and complaints via calls and ticketing systems.

Customer Service Travel Reservations Ticketing Systems Problem Solving Data Management Confidentiality