Richard User

Partnered with leadership across a 1,600+ employee organization to drive workforce planning, talent management, and organizational growth initiatives. Led end-to-end recruitment, improved recruitment TAT by 25%, and reduced attrition to 8% through proactive retention initiatives.

Acted as strategic HR partner across 3 business functions, aligning people strategy with business objectives. Built and scaled performance management, employee engagement, career pathing, and L&D programs, and maintained compliance with Indian labour laws.

Forecasted hiring needs across client servicing, creative, design, copywriting, and media planning functions, and built recruitment and training plans. Ran performance review cycles and designed engagement and wellness initiatives.

Led talent acquisition across C2H, internship, freelance, and permanent hiring for enterprise clients. Built employer branding campaigns and social media content strategy, increasing candidate engagement and employer visibility.

Handled immigration security duties at SpiceJet Airlines.

Worked in customer service and learning & development at Emirates Airlines.

Pursuing a program in Human Resource Management, expected to complete in 2027.

Earned a Bachelor of Business Administration in International Aviation Management with a focus on Aviation and Hospitality.

Completed training as an Aircraft Maintenance Engineer.