Richard N Curry

Manage a portfolio of 80-100 B2B customer accounts generating $120K+ in annual revenue, maintaining 95% order accuracy across 1,200+ transactions. Resolve customer complaints and service issues by coordinating with sales, logistics, and operations teams, sustaining a 95%+ customer satisfaction score.

Provided business consulting services as an associate consultant.

Worked as a sales representative at ACE Hardware.

Served as the primary escalation point for technical issues from 150+ internal users, resolving hardware, software, network, and access requests. Supported a district-wide technology rollout affecting 5,000+ end users, coordinating with IT teams and vendors to minimize service disruption.

Functioned as the primary customer support contract for 30+ enterprise accounts, maintaining a 95% satisfaction rating and 90%+ renewal rate through responsive communication and issue resolution. Managed end-to-end procurement and post-sale support for projects valued up to $500K, coordinating quotes, licensing, and logistics.

Provided operations support at UC Denver Financial Aid.

Worked as a sales representative at ACE Hardware Corp.

Resolved 40+ customer support cases per day by phone, delivering clear communication and troubleshooting that improved first-call resolution rates. Served as an escalation point for unresolved customer issues, identifying root causes and documenting resolutions for the support team.

Coordinated IT activities at UC Denver.

Bachelor of Science in Education with a focus on Kinesiology and Health Science, and a minor in Business Administration.